Privacy Policy
1. Introduction
1.1 The Baker’s Duck is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2 This Privacy Policy explains how we collect, store, use and disclose your personal information when you use our website, order our Products, or interact with us in person or online.
2. Information We Collect
2.1 We may collect the following types of personal information:
(1) Your name, email address, phone number and postal address.
(2) Order details, including Products purchased, delivery/collection information, and payment details (processed securely via third-party providers).
(3) Account login details if you create an account with us.
(4) Your communications with us (emails, messages, feedback).
(5) Website usage data, such as IP address, browser type, and cookies.
3. How We Collect Information
3.1 We collect information when you:
(1) Place an order via our website, by phone, or in store.
(2) Sign up to our mailing list or loyalty program.
(3) Contact us by phone, email, social media, or through our website.
(4) Browse or interact with our website, which may use cookies or similar technologies.
4. How We Use Your Information
4.1 We use your personal information to:
(1) Process and fulfil your orders.
(2) Communicate with you about orders, deliveries, or enquiries.
(3) Send you marketing communications you’ve opted in to receive.
(4) Improve our Products, services, and website experience.
(5) Comply with our legal and regulatory obligations.
5. Sharing Your Information
5.1 We do not sell or rent your personal information.
5.2 We may share your personal information with:
(1) Payment processors and delivery service providers to complete your order.
(2) IT and marketing service providers who assist in running our business.
(3) Government or regulatory authorities when required by law.
6. Data Security
6.1 We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
6.2 While we strive to protect your personal information, we cannot guarantee complete security of data transmitted over the internet.
7. Access and Correction
7.1 You may request access to, or correction of, your personal information at any time by contacting us using the details in section 11.
7.2 We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.
8. Cookies and Analytics
8.1 We use cookies to enhance your browsing experience and to collect website usage statistics.
8.2 You can disable cookies in your browser settings, although some website features may not function as intended.
9. Third-Party Links
9.1 Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
10. Changes to This Policy
10.1 We may update this Privacy Policy from time to time.
10.2 The latest version will be published on our website with the effective date at the top of the page.
11. Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
Contact: Deanne Musa
Email: hello@thebakersduck.com